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Terms & Conditions

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Trade Customers

Trade customers please contact us for our Trade Terms and Conditions -

Gift Wrapping and Message Cards

All products can be gift wrapped for a charge of £2.50. Your goods will be beautifully gift wrapped and finished with an attractive ribbon. We can also hand write a personal message card to be included with your gift if required. The charge for gift wrapping cannot be refunded unless the product is faulty.


Personalised Nurseryware Products

We can only personalise nurseryware products that are bone china. 

The positioning of the patterns on our nurseryware varies depending on the design and the actual bone china piece. We will ensure that the 'name & date' is applied in a position that is sympathetic to the pattern on the product.

If you need clarification on this please contact us at or call us on +44(0) 01782 845870

Personalised products cannot be returned unless they are faulty.


Ordering and Paying by Credit Card via Telephone

We are happy to take orders and credit card payment over the telephone during office hours. (Monday to Friday)


Paying By Cheque

Please make cheque payable to Repeat Repeat Ltd. and include your cheque guarantee card number, name and address on the back of the cheque. Please note that payment by cheque will delay delivery as goods will not be dispatched until cheque has cleared.


Refunds and Returns Policy

If you're not 100% satisfied with our service and or products we'll be happy to refund the purchase price and (standard) delivery cost. You must inform us at within 14 days of receiving the goods that you wish to cancel. You then have 14 days after that to return the goods to us.

You will be responsible for the goods until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery.   The Gift Wrapping Charge cannot be refunded unless the goods are faulty. Personalised products cannot be returned unless they are faulty.  

When we have received the product in its unused original condition, including packaging, we will refund you the purchase price of the goods and our standard delivery costs as soon as possible following our agreement to do so. You will need to pay for, and arrange the return carriage of the goods back to us yourselves.

If you return an item to us which you did not order, or for any other reason which is our fault, we will also pay you the cost of the return carriage. You will be responsible for the goods until they reach us. For your own protection, we suggest you use a secure delivery method, which requires a signature upon delivery. If this happens, please contact us first at and we will let you know how you should send the item to us.

Please include a written reason for return of the contents and return it with your parcel. You must remember to include your proof of purchase from Repeat Repeat.

Our address for returns is:


Telephone 01782 845870 LIMITED OFFICE HOURS
International Callers use: +44 1782 845870

You must ensure that you get proof of posting, we can only refund postage on items that are faulty, this doesn't not affect your statutory rights as a consumer.



All screens appearing on this site including graphics, text elements, site design, logos, images and icons, as well as the selection, assembly and arrangement thereof, are the sole property of Repeat Repeat Ltd.unless otherwise specifies. All rights not expressly granted herein are reserved. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Repeat Repeat or using this site as a shopping resource. Any other use of materials on this site, including reproductions for purposes other than those noted above, modification, distribution, retransmission or publication of any copyrighted materials is strictly prohibited without the express written consent of Repeat Repeat Ltd.



All Trademarks, service marks and trade names (Collectively the "Marks") are proprietary to Repeat Repeat or other respective owners that have granted Repeat Repeat the right and license to use such Marks.



You agree to indemnify, defend and hold harmless Repeat Repeat for any and all unauthorised use you may make of any material on the site. You acknowledge that unauthorised use of the contents could cause irreparable harm to Repeat Repeat and that in the event of an unauthorised use, Repeat Repeat shall be entitled to an injunction in addition to any other remedies available at law or in equity.



Please make sure the e-mail address you provide us with is correct. All order confirmations are sent to that e-mail address. It is your responsibility to verify that your mailbox is in proper working order and you must assume the risk of all consequences for transmission or operational failures. Any contracts or agreements formed between you and us by means of this web site shall be governed and construed according to English law and any disputes or proceedings shall be subject to the exclusive jurisdiction of the English courts. All products and/or services displayed on this web site are subject to availability. All prices are inclusive of VAT. The contract price of any product is the price in force at the time of your order or (if lower) the price in force when your confirmation email is sent. No statement on this online store site shall be deemed to affect the statutory rights of a consumer which cannot be excluded or restricted by law.



We do not share e-mail addresses with third parties. If you do not wish to receive marketing-related e-mail from us, contact us at with the message UNSUBSCRIBE and we will quickly honour your request.

Repeat Repeat may occasionally send to individuals via e-mail news of special promotions.
Persons who supply us with their telephone number(s) online may receive a telephone contact from us with information regarding orders they have placed online. When providing your telephone number, please provide both the area code and phone number. Your phone number will not be shared with anyone.

We reserve the right to change this policy at any time by notifying guests of the existence of a new privacy policy. If we change the way we use personally identifiable information, we will notify you via e-mail within 30 days and wait for your consent before taking further action regarding your personally identifiable information.



We, any other party (whether or not involved in creating, producing, maintaining or delivering this Website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility for any amount or kind of loss or damage that may result to you or a third party (including without limitation, any direct, indirect, punitive or consequential loss or damages, or any loss of income, profits, goodwill, data, contracts, use of money, or loss or damages arising from or connected in any way to business interruption, and whether in tort (including without limitation negligence), contract or otherwise) in connection with this Website in any way or in connection with the use, inability to use or the results of use of this Website, any websites linked to this Website or the material on such websites, including but not limited to loss or damage due to viruses that may infect your computer equipment, software, data or other property on account of your access to, use of, or browsing this Website or your downloading of any material from this Website or any websites linked to this Website.

Nothing in these terms and conditions shall exclude or limit our liability for (i) death or personal injury caused by negligence (as such term is defined by the Unfair Contract Terms Act 1977); (ii) fraud; (iii) misrepresentation as to a fundamental matter; or (iv) any liability which cannot be excluded or limited under applicable law.

If your use of material on this Website results in the need for servicing, repair or correction of equipment, software or data, you assume all costs thereof.

You agree to indemnify us fully, defend and hold us, and our officers, directors, employees and agents, harmless from and against all claims, liability, damages, losses, costs (including reasonable legal fees) arising out of any breach of the terms and conditions by you, or your use of this Website, or the use by any other person using your registration details.


Overning Law & Jurisdiction

These terms and conditions shall be governed by and construed in accordance with English law. Disputes arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the English courts.

We do not warrant that materials/items for sale on the Website are appropriate or available for use outside the United Kingdom. It is prohibited to access the Website from territories where its contents are illegal or unlawful. If you access this Website from locations outside the United Kingdom, you do so at your own risk and you are responsible for compliance with local laws.